The Challenge

A small fashion school in NYC, LIM needed to find a way to stand out.

LIM was getting lost in New York’s glut of fashion schools, but they actually offered something very different from their competition—they are the only school focused on the business of fashion. It gave them a strong positioning, but the website needed a complete redesign to bring that positioning and their brand to life. They also needed a significant functionality upgrade, making it more user-friendly for their content authors and updating from Drupal 7 to the latest version of Drupal 9.

The Insight

It’s better to show than tell.

LIM is a business of fashion school, not a design school. It’s a distinction that makes them unique in the fashion school mecca of NYC, but it was also confusing prospects. This was evidenced in the high student churn rate. Additionally, it was clear that many creative yet entrepreneurial fashionistas were missing out on LIM because they simply didn’t realize what LIM offered. If we could clear up that confusion, by focusing our storytelling around real student and alumni experiences, we knew LIM would thrive.

LIM Media 1

The Research

Personas that only fit one place. LIM.

Through stakeholder interviews and discovery, we looked at what united their undergrad and grad student prospects with the fashion industry experts LIM needed to work with. We found that ideal LIM prospects are creative, highly visual, and incredibly curious. They reflect the energy, street smarts and grit of the LIM student experience in the heart of NYC. They are doers – ambitious, entrepreneurial, self-merchandisers who are looking for guides as they blaze their own trail.

The new personas helped us to:

  • Stay connected to our NYC roots
  • Display the vibrancy and fearlessness of LIM creativity
  • Create a “Learn by Doing” content strategy around industry experiences
  • Stay inclusive to prospects that are local, national and international
  • Measure effectiveness based on content engagement
Examples of the LIM College personas.
Three photos that represented LIM College's personas.


LIM is NYC as much NYC is LIM

Just like the school itself, the digital experience needed to tap into the heart of the fashion industry. Genuine NYC attitude, creativity and energy permeated throughout the site. From the UX, to the street-level inspired design to the focus on stories about LIM students and alumni who were making their mark throughout the fashion industry. It wasn’t enough to tell prospects what they could accomplish, we needed to show them exactly where LIM and NYC could take them.

Wireframes and concept notes of the LIM College homepage.
Design elements from the LIM College website.

Smarter Experience

LIM isn’t for everyone. But now it’s easier to figure out if LIM is for you.

The new site brings the vibrancy of LIM College and their unique New York experience to life through a simple, navigable and seamless platform. It is driven by a new content strategy focused on unique opportunities at LIM, while reflecting the diversity of the student and their experiences. And to help keep the content fresh, it was built with a modular approach that enables the LIM team to use more flexible tools for building, editing and updating content.

The LIM College website shown across multiple devices and screen sizes.


ZenSource, Drupal and AWS Cloud, oh my.

As part of the process we redesigned the LIM College site and provided a much more flexible and modern user experience. Authors have more flexible page layouts with a design system of modules and tools to create any type of content. They have tools that will also allow them to scale their site content as their needs evolve. They also have more granular role-based permissions to manage and control how content updates are made.

We achieved this by replatforming LIM College on the latest version of Drupal utilizing our ZenSource Drupal distribution which is incredibly easy to use and provides a frictionless, visual authoring interface with more flexibility. We also migrated them to a secure, scalable and highly performing AWS Cloud for hosting at the same time. As part of the ZenSource and AWS solution, we continue to proactively update them on the latest and most secure version of Drupal 9.

Using Drupal, we were able to develop a modern website with changes that would have a long-term impact.

A variety of designed pages for the LIM College website.

The Outcome

A Fashionable Yet Functional Website

We delivered a new website in the most up-to-date version of Drupal, within ZenSource - helping to solve the problems they had internally with content management and in helping to organize the site and make it more user-friendly. But more than that, we dug in to understand their brand and users, defining clearer customer journeys, and created a more complete, holistic and engaging experience for prospects. No other school navigates their students to the intersection of business and fashion quite like LIM.

And now the next generation of creative, entrepreneurial fashion minds can see the real places the LIM experience can take them.

"I shouldn’t be on video when you do this because I have no poker face. I just have to say that this is so cool!”

Laura Cioffi Director of College Marketing, LIM College